Terms of Service

1. Introduction

Welcome to Glintworks. These Terms of Service ("Terms") govern your access to and use of the Glintworks website and services. These Terms apply where expressly agreed in the course of a service engagement. Consumers retain all mandatory statutory rights under applicable consumer protection law.

If you do not agree to these Terms, please do not use our website or services.

2. Service Provider

These services are provided by Glintworks e.U. Full contact and registration details are available on our Imprint page.

3. Description of Services

Glintworks provides 3D printing, CAD design, digital sculpting, procedural modelling, and custom fabrication services. The specific scope, deliverables, and terms of individual projects are defined in separate service agreements or proposals.

4. User Obligations

By using our website and services, you agree to:

• Provide accurate and complete information when contacting us or using our services
• Use our website and services only for lawful purposes
• Not attempt to interfere with, compromise, or disrupt the website or servers
• Not reproduce, duplicate, copy, sell, or exploit any portion of the website without express permission
• Not use any automated systems or software to extract data from the website
• Comply with all applicable laws and regulations

5. Intellectual Property

5.1 Our Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, software, and design elements, is the property of Glintworks e.U. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and view the content on this website for personal, non-commercial use only.

5.3 Project Deliverables

Intellectual property rights for project deliverables are governed by individual service agreements. Unless otherwise specified in writing, clients receive a license to use the final deliverables, or full ownership of final deliverables upon full payment.

6. Pricing and Payment

All prices are quoted in Euros (EUR). Glintworks e.U. is VAT-exempt under the Austrian Kleinunternehmerregelung (§ 6 Abs. 1 Z 27 UStG) — no VAT is charged. Payment terms are specified in individual proposals or service agreements.

We reserve the right to modify our pricing at any time. Any price changes will not affect orders or projects already confirmed in writing.

7. Disclaimers

7.1 Service Availability

We strive to ensure our website is available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw, or restrict availability of all or any part of our website for business or operational reasons.

7.2 Accuracy of Information

While we make reasonable efforts to ensure the accuracy of information on our website, we do not warrant that the content is accurate, complete, or current. The website content is provided for general information purposes only.

7.3 Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only and do not signify endorsement. We have no control over and accept no responsibility for third-party websites.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• We exclude all implied conditions, warranties, representations, or other terms that may apply to our website or any content on it
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of our website
• Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim

This does not affect any liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

These limitations do not apply to liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), or to any mandatory liability under Austrian consumer protection law (KSchG). For consumers in Austria, mandatory statutory rights cannot be limited or excluded.

9. Indemnification

You agree to indemnify and hold harmless Glintworks e.U. from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your use of our services.

This section does not apply to consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG).

10. Dispute Resolution

In the event of any dispute arising from or relating to these Terms, we encourage you to contact us first to seek an amicable resolution. For EU online dispute resolution information, see our Imprint.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Austria, without regard to its conflict of law principles.

For business customers, any disputes shall be subject to the exclusive jurisdiction of the courts of Linz, Austria. For consumers, the mandatory consumer protection provisions of your country of residence shall apply where more favorable.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely achieves the intended purpose.

13. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will make reasonable efforts to notify you via a prominent notice on our website. Continued use of the website after notification of material changes does not substitute for explicit acceptance where required by law.

14. Right of Withdrawal (Consumers)

If you are a consumer within the meaning of applicable consumer protection law, you have the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Glintworks e.U., Hamerlingstrasse 7, 4020 Linz, Austria; legal@glintworks.com) of your decision to withdraw by means of a clear statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

Exception — custom-made goods and bespoke services:The right of withdrawal does not apply to contracts for goods made to the consumer's specification or clearly personalised, and to service contracts where performance has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is lost upon full performance (FAGG § 18 Z 3 / Art. 16(c) Consumer Rights Directive). As substantially all Glintworks deliverables (custom 3D prints, bespoke CAD files) are made to individual specification, the right of withdrawal generally does not apply once production has commenced.

Model Withdrawal Form

(Complete and return only if you wish to withdraw from the contract.)